Most valuable asset of any business is its customers. Businesses always want to see their customers come back for more service and businesses want to constantly evaluate what their customers think about their service. A satisfied customer almost always bound to come back thus improving the customer retention and loyalty.
For brick & mortar businesses such as Restaurant, Spa, Salon, Retail Shops & Outlets, Hotel, Motel, Auto Service & Dealership etc., having online surveys on your website or a survey phone line is not effective, as majority (>95%) of your customers are at your place of business. Then, why ask the customer to go online and take a guest survey? Why ask the customer to call a number to leave feedback? Why have the customer write their feedback on a paper survey card which may never make it to the top management? These surveys suffer from very poor response rates and staleness.
The best time for a business to ask for a guest to take a satisfaction survey or an opinion poll or feedback is when the customer is at your place of business. With Sterizon wiSurvey subscription on Sterizon wiZit Wi-Fi device, consumer facing store-front businesses can quickly, securely, effectively and effortlessly collect customer feedback and best of all, all the responses are kept confidential no one except business authorized users will be able to see and analyze customer responses using Sterizon online Web Portal.
Step 1: Offer the Sterizon wiZit handheld device to your customers/guests to take a satisfaction survey or to leave feedback or take an opinion poll during their visit to your business location (during the checkout process, or at the cash register, or at the table after dining experience, or at a kiosk, or in the waiting area etc)
Step 2: Let customer key-in their feedback, comments, and ratings information directly into the handheld device.
Step 3: The collected survey responses are immediately saved to your account over the internet. Business Owners can access and analyze customer responses online using Sterizon Web Portal
Highly customizable Survey Forms, Fields, and Content.
Multi-location Chain Businesses can customize Survey Forms down to a specific Business Location.
Data validation and error checking is done immediately up on submission.
Dashboards and Analytics to assist in analyzing what customers are saying.
Business owner can view, analyze and act on the customer feedback using secure online Web Portal.
Lets the Customer enter feedback directly into the Sterizon wiZit Wi-Fi device.
Customer responses are kept Safe, Secure and Confidential from unauthorized users.
Significantly higher customer response rates.
Know unfiltered, legitimate, first hand information of what your customers are saying.
Understand your customers before others do in the Social Media and Review sites.
Wide array of standard and custom survey fields supported.
Monitor the Service Associate performance using Customer Feedback.
Customer Information is never stored locally on the device.
Ability to quickly adapt to ever changing needs of today's businesses.
Historical view of responses. Measure and analyze the guest satisfaction levels.
Improve customer service and increase guest satisfaction, thus growing customer loyalty and retention.
Go Green and paper-free by saying goodbye to comment cards!
Sterizon Web Portal for Business Owners
Sterizon Online Web Portal wiPortal provides business owners the tools needed to analyze and understand customer survey or feedback or poll responses. Multi-location chain businesses can see the survey results by business location.
View individual survey responses including the exact timestamp, source and business location.
Analyze results using consolidated dashboard view of the survey responses for each survey question.