Most valuable asset of any business is its customers. Businesses always want to see their customers come back for more service and businesses want to constantly evaluate what their customers think about their service. A satisfied customer almost always bound to come back thus improving the customer retention and loyalty.
If you are not an online business, having online guest survey forms on your website is a nice to have, as majority (>95%) of your customers are at your place of business. Then, why ask the customer to go online and take a guest survey? Why ask the customer to call a number to leave feedback? Why have the customer write their feedback on a paper survey card which may never make it to the top management? These surveys suffer from very poor response rates and staleness.
The best time for a business to ask for a customer to take a survey or leave feedback is when the customer is at your place of business. With Sterizon wiSurvey subscription on Sterizon wiZit Wi-Fi device, consumer facing businesses can securely, effectively and effortlessly collect customer feedback and best of all, all the responses are kept confidential no one except business authorized users will be able to see and analyze customer responses using Sterizon online Web Portal. Customers take the survey by entering their input directly into the Sterizon wiZit device.
Hear first hand what every customer has to say at the right time and right place with Sterizon wiZit!
Highly customizable Survey Forms, Fields, and Content.
Multi-location Chain Businesses can customize Survey Forms down to a specific Business Location.
Data validation and error checking is done immediately up on submission.
Dashboards and Analytics to assist in analyzing what customers are saying.
Business owner can view, analyze and act on the customer feedback using secure online Web Portal.
Lets the Customer enter feedback directly into the Sterizon wiZit Wi-Fi device.
Customer responses are kept Safe, Secure and Confidential from unauthorized users.
Significantly higher customer response rates.
Know unfiltered, legitimate, first hand information of what your customers are saying.
Understand your customers before others do in the Social Media and Review sites.
Wide array of standard and custom survey fields supported.
Monitor the Service Associate performance using Customer Feedback.
Customer Information is never stored locally on the device.
Ability to quickly adapt to ever changing needs of today's businesses.
Historical view of responses. Measure and analyze the guest satisfaction levels.
Go Green by saying goodbye to paper based survey cards!