FAQs

Sterizon wiZit Device

What is Sterizon wiZit?
How does Sterizon wiZit work?
Why do I need Sterizon Solution?
What are the requirements to use Sterizon wiZit?

How many Sterizon wiZit units I need for my business?
When is it best time to solicit customer for Email Signup or Survey?
Who keys in the customer information into the device?
Can I key in the information on behalf of the customer?
Where do you store the collected customer data? How can I access it?
Can I download the information collected using Sterizon wiZit?
Do you provide help, support or training on the Sterizon wiZit device usage?
Is Sterizon wiZit a touch screen device?
How long does the battery in Sterizon wiZit last? Is it rechargeable?

Products

I currently use paper signup/survey cards. Why should I use Sterizon wiZit?
I like my Email Marketing provider. How can I still take advantage of Sterizon wiZit?
I send lot of Email Campaigns. Do I have to use your Email Marketing?
I have email signup on my Website to build my Email List. Why do I need anything else?
Can I just collect Mobile Number for SMS Marketing?
Can I use the device for Email and SMS and Twitter Marketing?
Isn't it (Sterizon wiZit) intrusive to customer?
I use OpenTable for Email Marketing and Survey. Why do I need anything else?
Can I customize the questions on the eClub Signup and Survey Forms?
Can I subscribe only to wiSurvey product?
How many active surveys can I have at a time?
Do you store anything locally on the device? Do you support local store and forward in case the Wi-Fi/Internet is down?

Pricing, Billing, Payment & Additional Charges

Do you have contract commitment for subscription?
Will I own these Sterizon wiZit devices as part of the Subscription?
What are my payment options?
Is the payment done monthly or annually?
Can I cancel my subscription at any time?
Where is the Customer Agreement?
What to do if the Sterizon wiZit device is lost/stolen?
What to do if the Sterizon wiZit device is broken/damaged while in use?
What to do if the Sterizon wiZit device stops working or is defective?

General

Do you offer this product outside the United States?
Do you offer a reseller or affiliate programs?
How can I purchase your products in Saudi Arabia?
Can Sterizon wiZit be used at Car Dealership for CSI?
Can Sterizon wiZit be used at Conferences, Trade Shows, and Seminars etc?
Can Sterizon wiZit be used for any data collection?
What are the standard fields you support for a Contact in Email Signup Form?
What are the standard fields you support for Survey?
What is a Screen Flow?

Wi-Fi

What is Wi-Fi? What Wi-Fi networks are supported? How can I get Wi-Fi for my business?
What Wi-Fi networks are supported?
What Wi-Fi encryption standards are supported? What is your recommendation?

What is Sterizon wiZit?

Sterizon wiZit is a small, portable, wireless, handheld Wi-Fi device used for building in-store Customer Email Opt in Lists(~ eClubs, Birthday Club, Mailing Lists, Contact Lists, Permission List, Rewards Club) for Email Marketing or Mobile Marketing or Twitter Marketing, and for collecting in-store customer feedback/surveys/poll. Click here for more information.

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How does Sterizon wiZit work?

Sterizon wiZit is a WiFi handheld device. It requires a Wi-Fi Internet Hotspot for it to work. The business specific customizations, Email List signup form, Survey Questionnaire etc are delivered directly to the Sterizon wiZit device over the internet. Customer is offered the Sterizon wiZit device while they are at the place of your business to signup/Opt-in or take a survey. Customer will key-in their input directly into the device. The information entered is immediately sent over the Wi-Fi/Internet to our secure servers. You, as the business owner (or marketing department), will be the only person who will be able to view the information collected using Sterizon Online Web Portal.

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Why do I need Sterizon Solution?

If you answer Yes to more than 2 of the following questions, then Sterizon is your answer:

1. Are you a conventional brick and mortar, store-front business?
2. Do you see majority of your customers at the place of your business (instead of online)?
3. Do you want to send out Coupons, Offers, and Newsletters etc to your customers by Email/SMS/Twitter?
4. Do you want to capture what customers think of your service before they leave your place of business?
5. Do you currently use email optin enrollment and registration cards, paper email signup sheets, mail-in comment/feedback cards or slips?
6. Do you manually enter customer email addresses and information in to your Email Marketing provider list?
7. Do you want first hand, unfiltered customer feedback?
8. Do you care about customer data privacy and confidentiality?
9. Do you want a simple, efficient, effective, end-to-end, one vendor solution for Online Marketing that doesn't break your budget?

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What are the requirements to use Sterizon wiZit?

Apart from an active subscription to Sterizon wiZit, the only requirement to use Sterizon wiZit is the availability of Wi-Fi Internet at your place of business. Wi-Fi is fairly ubiquitous.

Sterizon wiZit is a Zero-Footprint solution. It requires NO changes to your Point Of Sale (POS) Systems or installation of any equipment or any infrastructure changes.

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How many Sterizon wiZit units I need for my business?

It depends on the size, foot traffic, desired concurrency, and number of business locations (for multi-unit chains) you have. For small businesses, 1-4 units are sufficient. If you want detailed tracking down to the service associate, then you may need 1 for every service associate. If you have zones within your business, you may look at 1-2 units per zone. For fast food or fast casual restaurants and retail outlets, you probably need just 1-2 units preferably mounted to a fixed location (like a kiosk) with proper display banner around it to get customer attention.

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When is it best time to solicit customer for Email Signup or Survey?

If you are a dine-in restaurant, then the best time to collect customer signup/survey input is during the checkout process. Service Person delivers the check along with the Sterizon wiZit handheld device to the customer. You can also solicit Email List optin if you have a customer waiting area before they are seated. If you are a retail outlet or fast food restaurant, you may offer the customer to signup at the checkout counter or setup a mini-kiosk.

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Who keys in the customer information into the device?

Customers themselves.

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Can I key in the information on behalf of the customer?

Unless customer exclusively requests you to enter information on their behalf, it is recommended you let them use the device to key in their information and feedback.

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Where do you store the collected customer data? How can I access it?

All the customer input entered in the device is immediately sent over the Wi-Fi/Internet to the Sterizon secure data centers. No customer information is stored locally on the device. If you have opted for External Email Marketing Provider integration (such as Constant Contact, Campaign Monitor etc), a copy of the data is also sent in real-time to your external provider's account.

You can view, modify, analyze, download all the information collected using Sterizon's Secure Online Web Portal. You'll be provided with an user account to login to the portal. If you have opted for External Provider Integration only, then you would continue to use your external provider's website to view customer information.

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Can I download the information collected using Sterizon wiZit?

Yes. You can download the collected information by logging into your Sterizon Web Portal account.

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Do you provide help, support or training on the Sterizon wiZit device usage?

Sterizon wiZit device is fairly straight forward to use. We provide complete online documentation, demo videos on how to use the device. You can always email or call the support if you have difficulty setting up or using the device.

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Is Sterizon wiZit a touch screen device?

No. It has full QWERTY keyboard for data entry.

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How long does the battery in Sterizon wiZit lasts? Is it rechargeable?

Sterizon wiZit device comes with a rechargeable battery and a battery charger. Fully charged battery will last for approximately 3 hours of operation before it requires recharging.

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I currently use paper signup/survey cards. Why should I use Sterizon wiZit?

Paper signup/survey cards have the following drawbacks:

1. Time and Effort needed to print, distribute, collect, organize and manually enter data into email provider system.
2. Often requires dealing with multiple vendors for printing, data entry and email marketing.
3. Customer data privacy issues in the handling, discarding of the paper forms.
4. Customer data can be easily stolen from these paper forms.
5. Customer feedback is visible for the service staff and may lead to lot of filtering before it ever reaches to the business owner.
6. Survey feedback is hardly ever entered into a system to make any sense of it. Reading random survey responses occasionally can never give the true customer satisfaction level.
7. Paper signup forms suffer from poor response rates.
8. Paper feedback forms suffer from lack of honest feedback because of its non-confidential nature.
9. They need to be printed upfront in bulk and are hard to change.
10. So not eco-friendly!

Sterizon wiZit eliminates all the hassles of the paper solution, by providing a simple and easy to use solution. You let the customer enter their information directly into the device, and let us take care of the rest.

For more details, please refer to this blog entry.

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I like my Email Marketing provider. How can I still take advantage of Sterizon wiZit?

We provide out of the box integrations with majority of the Email Marketing Providers (such as Constant Contact, iContact, MailChmip, AWeber, Campaign Monitor, Vertical Response etc), and more providers are being added as the demand arises. All the customer email optin information collected on Sterizon wiZit handheld is sent in real-time to your email providers account.

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I send lot of Email Marketing Campaigns and I like my provider. Do I have to use your Email Marketing?

We offer only pay as you self-service Email Marketing at US$0.03 per email. But, if you send out lot of Email Campaigns or require a full service email marketing provider, you may want to choose from our business partners. We provide integration with majority of the Email Marketing Providers. So, you don't have to go through the manual process of downloading and uploading your member information.

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I have email signup on my Website to build my Email List. Why do I need anything else?

Are you an online business? Are your customers mostly online visitors? Then website is the most effective way to build Email Lists and Customer Satisfaction Surveys.

Are you a conventional brick and mortar, store-front business like a Restaurant, Retail Shop or Outlet, Spa, Salon, Car/Auto Service or Dealership, Sports Club, Gym, Hotel, Motel, Church, Doctor's Office etc? If yes, and majority of your customers do business with you at the place of your business, then having a Email Opt-in Enrollment Card, Customer Comment or Survey Card, Paper signup sheet or an Online optin form on your website (although good to have) isn't effective at all (read more about this in this blog entry)! When you have customer right at your business location, why do you want them to remember to go online, lookup your website and signup for your e-club? Why do you want them to call a phone number to take a satisfaction survey? Why put that extra burden on the customer? The moment they walk out of that door, you have no way of reaching that customer to remind them. All you can do is "call for action" before they leave the store. With Sterizon wiZit, you "take action" while the thoughts about your business are still very fresh in their mind.

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Can I just collect Mobile Number for SMS Marketing?

Yes, you absolutely can. As part of building your customer database or Email List, you can also collect Mobile Number and Mobile Carrier which can be used in your Mobile/SMS Marketing.

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Can I use the device for Email and SMS and Twitter Marketing?

Yes. We've created this device for the purpose of bringing all electronic marketing channels (Email, SMS and Social Media) in one integrated solution. You as a business can switch between marketing channels or use all channels available based on your business needs and success rates of the corresponding campaigns.

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Isn't it (Sterizon wiZit) intrusive to customer?

Absolutely Not! As long as you are not pushy in your approach, and you let the customer know the purpose of the device (Like, "Would you be interested in joining our eClub to receive great offers and promotions?" or "Would you like to take a completely confidential survey about your experience today?"), it is completely up to the customer if he/she feels like signing up or not. Don't you verbally ask your customer today if they are satisfied with the service?

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I use OpenTable for Email Marketing and Survey. Why do I need anything else?

OpenTable is an online table reservation system. They collect the email of the person making the reservation, which is a by-product. It's a good source to add members to your Email List, but:

1. Reservations are usually made for groups of 2 or more people. You only get the email of the person making the reservation.
2. The person making the reservation need not be the guest actually dining.
3. OpenTable uses the same email list to send other restaurant offers.
4. Are all your customers come from OpenTable reservations?
5. What about all the walk-in customer traffic?
6. For effective email marketing, you would want more than just email address and name (like Birthday, Anniversary etc).

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Can I customize the questions on the eClub Signup and Survey Forms?

Yes. Please see our premium offering of wiEmailList and wiSurvey products.

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Can I subscribe only to wiSurvey product?

Yes, you can pick any or all products to go with your Sterizon wiZit subscription. Please contact sales for pricing quote. For standard bundled pricing packages, please check out Pricing page.

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How many active surveys can I have at a time?

You can only have 1 active survey at a time on the Sterizon wiZit devices at a given business location. If you are a multi-unit business, then you can have 1 active survey for each of the business locations.

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Do you store anything locally on the device? Do you support local store and forward in case the Wi-Fi/Internet is down?

No information collected is stored locally on the Sterizon wiZit device. Everything is immediately sent over the Wi-Fi/Internet to Sterizon's secure data center. We DO NOT support any local store and forward. If you are outside the Wi-Fi network or your internet is down, you'll see a "Network Down/Host not found" popup error message. The device however will automatically reconnect if the Wi-Fi comes back online.

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Do you have contract commitment for subscription?

We offer renewable annual (12 month) subscriptions only. For multi-year or a multi-location subscription and discounts, please contact our sales department through email, phone or Contact Form.

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Will I own these Sterizon wiZit devices as part of the Subscription?

Yes, you would own the Sterizon wiZit devices if purchased with the product subscription.

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What are my payment options?

We accept only credit cards (using Paypal or over phone), and we set them up for recurring annual subscription billing.

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Is the payment done monthly or annually?

We charge your credit card annually upfront for the entire year subscription fee. We do not offer month to month billing.

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Can I cancel my subscription at any time?

NO. You can only cancel your account at the end of your subscription period (which is usually 12 months). NO partial subscription period reimbursements will be given. Once your subscription renews, that entire subscription period becomes non-refundable. Account termination due to any violation of the User Agreement will result in automatic forfeiture of all funds. Cancellation charges apply ONLY for subscriptions under multi-year contract commitment.

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Where is the Customer Agreement?

Please see our Terms & Conditions of Use.

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What to do if the Sterizon wiZit device is lost/stolen?

Sterizon wiZit devices are built for the sole purpose of collecting customer information. They are effectively useless for any other purpose. With that said, it is still your responsibility to track these devices at your business. In the rare cases where its lost or stolen, please report to us immediately. We will terminate the services on that device, which will make the device useless. You can buy replacement device at the retail price for each device reported lost or stolen. Standard shipping and handling fee applies in all cases. A replacement device will arrive approximately in 2 weeks of the purchase.

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What to do if the Sterizon wiZit device is broken/damaged while in use?

Sterizon wiZit device flip-open design built to handle minor accidents with falls/spills etc. However, just like any electronic device, a hard fall or serious spill etc may damage the device. It is your responsibility to protect the device from any abusive use. In the rare cases where its broken or damaged, you can buy replacement device at the retail price. If your account is under active subscription for more than 12 months with no claims for damaged devices, you may be eligible for a $50 replacement device. Standard shipping and handling fee applies in all cases.

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What to do if the Sterizon wiZit device stops working or is defective?

Sterizon wiZit devices are designed to last with an average life span of 4-5 years. They go through rigorous quality checks and testing before they are shipped to the customer. If it is determined that the device is infact defective (and not broken/damaged/lost/stolen due to negligent use) and is with in the 90 day warranty period, we'll ship you a replacement device within approximately 2 weeks of the reported incident at no cost to you. Defective device must be shipped back to our processing center within 30 days of the reported incident to avoid extra charges.

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Do you offer this product outside the United States?

Yes. Place your order online and pay associated shipping charges.

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Do you offer a reseller or business partner or affiliate programs?

Yes, we do. Please see our Reseller Program and Affiliate Program for more details. If you've more questions, please contact our Business Development at bizdev at sterizon dot com or use Contact Form.

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How can I purchase your products in Saudi Arabia?

Sales & Support in Saudi Arabia is done exclusively through our regional reseller and the product pricing published on our website is not applicable in Saudi Arabia. Please contact our reseller directly at the following address:

S.A.Al AFIF ESTABLISHMENT
P.BOX 18287,
JEDDAH 21415
SAUDI ARABIA

TEL: +9665-6869-4000
TEL: +9665-6465-9000
FAX: +9662-6321116

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Can Sterizon wiZit be used at Auto Dealerships for CSI?

Yes. You will use the wiSurvey to collect the Customer Satisfaction Survey from your customers. Customer Satisfaction Index(CSI) is computed from the results.

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Can Sterizon wiZit be used at Conferences, Trade Shows, Seminars, and Meetings etc?

Yes. You absolutely can. The only requirement is the availability of Wi-Fi network. You can also use the Sterizon wiZit handheld device with Mobile Mi-Fi. Please contact sales for a pricing quote.

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Can Sterizon wiZit be used for any data collection?

Yes. If you are using paper today and manually entering the data into a computer system, then you should consider Sterizon wiZit solution. Please contact our Business Development for further information.

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What are the standard fields you support for a Contact in Email Signup Form?

Email, First Name, Last Name, Company, Job Title, Address, City, State, Zip, Country, Home Phone, Work Phone, Mobile Phone, Mobile Carrier, Gender, Date of Birth, Anniversary Date, Passcode, SMS Consent and 6 Custom Fields.

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What are the standard fields you support for Survey?

Email, First Name, Last Name, Zip Code are the standard fields available for Surveys. Apart from these, you can 30 custom questions to meet your survey requirements.

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What is a Screen Flow?

Sterizon wiZit device can pack up to 10 fields within the visible area before the screen starts scrolling. To enhance the user experience, Sterizon wiZit supports screen flow. With screen flow, you can navigate the user through a series of steps (~forms) for completing an E-Club Signup or Survey etc.

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What is Wi-Fi? What Wi-Fi networks are supported? How can I get Wi-Fi for my business?

Wi-Fi is a signal that is broadcast out that wireless devices, like the Sterizon wiZit, can connect to for access to the Internet. Most businesses already have a Wi-Fi network created but if you are trying to build a wireless network for the first time it is very simple and fairly inexpensive. All you need is a wireless access point or router connected to a broadband Internet service like a cable or DSL connection. Routers can be purchased from any electronic store and are as low as $20.00. The router manufacturer instructions will walk you through setting up a wireless network. Sterizon strongly recommends using a secured wireless network (preferably WPA, if not supported then WEP).

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What Wi-Fi networks are supported?

Sterizon wiZit contains 802.11g radio and will work with both 802.11b and 802.11g networks. However, Sterizon wiZit currently does not support a wireless hotspot that requires you to enter in personal information and accept certain terms before it allows you to access the network (the likes of AT&T Wi-Fi hotspots)

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What Wi-Fi encryption standards are supported? What is your recommendation?

Sterizon wiZit supports WPA-PSK, WEP and OPEN Wi-Fi networks. Encryption is strongly recommended for the wireless networks to deter any hacking and data hijack efforts.

For security reasons, you may choose to add a password to your router so that only devices (like the Sterizon wiZit) that know the password can access the router. The two most widely used types of encryptions are WPA and WEP, WPA stands for Wi-Fi Protected Access and WEP stands for Wired Equivalent Privacy. If your network is encrypted, you will be prompted during the wireless network setup process to enter the WPA or WEP Key. The device will remember which network you connected to last and what your password was so you will only have to enter this one time.

For WEP encryption, the Sterizon wiZit supports both HEX keys and ASCII for the WEP password. HEX codes use only the characters 0-9 and A-F and are between 10 and 26 characters long. It is common for people to use their 10 digit telephone number as the WEP password since it's all numeric and easy to remember. ASCII passwords are either 5 or 13 characters long. If you do not know what your WEP key is, you can look at the administration page of your router to find out. To access the administration page on your router you will need to open up your web browser on your PC and connect to the IP address listed in your routers documentation. For example, most Linksys routers have a default IP address of 192.168.1.1. To connect to the Linksys you would type in http://192.168.1.1 in the address bar on your web browser.

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